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NatWest and Nationwide gained most customers this year while TSB, Barclays and Halifax lost thousands



NatWest gained the most number of customers between January and March this year, adding 19,464 to its books, according to figures published by a switching service.

It was followed by Nationwide Building Society with 12,503. Starling Bank, HSBC UK and Monzo also gained thousands more customers at the beginning of 2022.

Cash incentives could have encouraged some customers to move, with NatWest offering new customers £150 when moving in January whilst Nationwide has offered up to £125 for switchers.

This is likely to have been particularly persuasive during the cost of living crisis.

Customers using the Current Account Switch Service (CASS) to move banks have payments automatically moved over to the new account and benefit from a guarantee they will not be left out of pocket if anything goes wrong with the switch.

The switching figures are provided voluntarily by banks and building societies and they do not include switches made outside out of the service.

While some banks made gains of tens of thousands, others lost that amount.

TSB made a net loss of 13,120 switches, while Barclays lost 12,851 and Halifax lost 11,939.

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The Service said that nearly two-thirds (63 per cent) of current account switchers in the past year used the switching service, up from 55 per cent in the two years before.

Its data for the second quarter of 2022 also suggest that, in general, service-related, non-financial benefits continue to be the main reasons for customers preferring their new current account to their old one.

Online banking (47 per cent), mobile banking/banking app ease (41 per cent), customer service (38 per cent) and location of branches (25 per cent) were listed as the top reasons for people preferring their new current account.

One in six (16 per cent) current account holders are actively thinking about switching, a similar proportion to the six months before.

Another 13 per cent were considering switching but had not yet started looking.

In total, 191,777 switches were completed between April and June 2022, Cass said.

Looking back over 12 months, it said 850,243 switches had taken place, compared with just 646,569 a year before.

David Piper, head of service lines at Pay.UK, owner and operator of Cass, said: “As life in the UK begins to return to its pre-pandemic form, we have seen an uplift in the numbers choosing to switch to a new current account.

“This trend could continue in 2022 with many looking to take advantage of rising interest rates and the cashback incentives that some providers are currently offering.

“Of course, rising living costs provide another reason for people to assess whether their existing current account is providing the right service for their needs, or whether moving to another current account might be a prudent move.

“Those considering whether it’s time for a new current account should remember that the Current Account Switch Service is free to use and provides a valuable layer of protection to those wishing to switch in a fast and stress-free manner.”

Total number of switches per bank

Here are the net gains or losses made by current account providers between January 1 and March 31, according to Cass:

AIB Group UK (includes the First Trust Bank and Allied Irish Bank GB brand switches), minus 1,580

Bank of Ireland, minus 388

Bank of Scotland, 732

Barclays, minus 12,851

Co-operative Bank (includes the Smile brand switches), minus 3,895

Danske, minus 91

Halifax, minus 11,939

HSBC UK (includes First Direct brand switches), 5,176

Lloyds Bank, minus 3,099

Monzo, 3,221

Nationwide Building Society, 12,503

NatWest, 19,464

RBS (includes Adam & Company, Coutts and Isle of Man brand switches), 634

Santander UK, minus 3,052

Starling Bank, 11,888

Triodos Bank, 403

TSB, minus 13,120

Ulster Bank, minus 79

Virgin Money, minus 2,310

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